Privacy Policy
INTRODUCTION
This website is operated by UA Motors, trading as UA Motors Mechanics Ltd. Our garage is based in London, United Kingdom, where we provide a wide range of vehicle repair, diagnostics, servicing, bodywork, and maintenance services.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or contact us regarding our services. We are committed to protecting your privacy and ensuring your personal data is handled responsibly and in accordance with UK data protection laws.
By using our website or services, you agree to the practices described in this policy.
If you have any questions regarding this Privacy Policy or how your data is used, please contact us via email or phone through the contact details listed on our website. We may update this policy occasionally, and any changes will be published on this page.
We will never sell, distribute, or lease your personal information to third parties unless we have your consent or are required to do so by law.
WHAT PERSONAL DATA DO WE COLLECT?
We may collect personal information when you use our website, contact us, or book a service with UA Motors, including:
Contact & Booking Information
When you contact us, request a quote, or book a repair/service, we may collect:
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Full name
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Phone number
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Email address
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Vehicle registration details
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Address information (if required)
Service & Vehicle Information
When using our services, we may collect information related to:
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Vehicle make and model
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Repair history
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MOT or servicing records
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Diagnostic information
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Service preferences and enquiries
Website Usage Information
When visiting our website, we may automatically collect:
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IP address
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Browser type and device information
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Pages visited on the website
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Cookies and analytics data
Communication Information
We may retain records of emails, phone calls, WhatsApp messages, contact forms, or other communications between you and UA Motors.
WHY DO WE RETAIN PERSONAL DATA?
We retain personal information only for as long as necessary to:
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Provide our services
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Fulfil legal and accounting obligations
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Resolve disputes
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Improve customer support and service quality
Where legally permitted, we may retain certain information for legitimate business purposes, including maintaining service history records and warranty support.
Cookies stored on your device have specific expiration periods and may be automatically deleted or disabled after that period unless you revisit our website.
HOW DO WE PROCESS PERSONAL DATA?
We process personal data in accordance with UK data protection laws and only where we have a lawful basis to do so.
To Provide Our Services
We may use your data to:
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Respond to enquiries and quotations
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Book repairs, diagnostics, MOT preparation, servicing, or bodywork
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Contact you regarding your vehicle or booking
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Send invoices, estimates, or service updates
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Maintain vehicle service history records
To Improve Our Business & Website
We may analyse how visitors use our website and services to:
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Improve website functionality
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Enhance customer experience
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Monitor performance and security
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Develop and improve our garage services
To Prevent Fraud & Protect Our Business
Your information may be used to:
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Verify identity and ownership of vehicles
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Prevent fraudulent activity
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Protect our website, staff, customers, and business operations
To Comply With Legal Obligations
We may process and retain data where required by:
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UK laws and regulations
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HMRC requirements
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Insurance or warranty obligations
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Legal disputes or investigations
MARKETING & COMMUNICATIONS
With your consent, UA Motors may occasionally contact you regarding:
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Vehicle servicing reminders
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Promotions and offers
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New garage services
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Maintenance recommendations
You may unsubscribe from marketing communications at any time by contacting us directly.
COOKIES
Our website may use cookies and analytics tools to improve your browsing experience and understand how visitors use the website. Cookies do not usually identify you personally but help us improve functionality and performance.
You can disable cookies through your browser settings at any time.
THIRD-PARTY SERVICES
We may use trusted third-party providers for:
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Website hosting
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Payment processing
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Analytics services
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Booking systems
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Social media integrations
These providers only process data necessary to perform their services and are expected to comply with applicable data protection regulations.
YOUR RIGHTS
Under UK GDPR and data protection laws, you may have the right to:
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Request access to your personal data
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Request correction of inaccurate information
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Request deletion of your data
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Object to certain types of processing
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Withdraw consent for marketing communications
To exercise any of these rights, please contact UA Motors directly.
CONTACT INFORMATION
If you have any questions about this Privacy Policy or your personal data, please contact:
UA Motors Mechanics Ltd
London, United Kingdom
Email: uamotorsmechanicsltd@gmail.com
Phone: +44 (0) 7454027553